We are committed to handling your information fairly, lawfully and transparently.

1. Who we are

InteFluxIA provides hosted and managed AI receptionist systems for local service businesses. This includes setup, launch, support, optimisation, and related communication before and after a customer subscribes.

2. The personal information we collect

We may collect and process the following types of personal information:

• Your name, business name, phone number, email address, and website.
• Business details you provide during a quick review, enquiry form, WhatsApp conversation, or onboarding process.
• Information about your current enquiry handling, booking process, services, opening hours, FAQs, and customer contact routes.
• Messages you send us by email, forms, chat, WhatsApp, or other contact methods.
• Technical information such as IP address, browser type, pages visited, and basic analytics data.
• Any other information you choose to share with us in relation to your enquiry or service setup.

3. How we collect your information

We collect personal information when:

• You fill in a form on our website.
• You contact us by email, phone, chat, or WhatsApp.
• You request a quick review or pricing information.
• You become a customer and complete onboarding details.
• You use our website and cookies or analytics tools collect website usage information.

4. Why we use your information

We use your personal information to:

• Respond to your enquiries and provide the quick review.
• Recommend the right starting package or service setup for your business.
• Set up, launch, host, support and optimise your managed AI receptionist service.
• Communicate with you about your enquiry, onboarding, service delivery, billing, or support.
• Improve our website, services and customer experience.
• Keep business records and meet legal, regulatory, tax or accounting obligations.
• Send service-related updates or marketing communications where allowed by law.

5. Our lawful bases for using your information

Under UK data protection law, we usually rely on one or more of the following lawful bases:

• Contract: where processing is necessary to take steps at your request or provide our services to you.
• Legitimate interests: where we need to run, improve, market, secure, and support our business and services in a way that does not override your rights.
• Legal obligation: where we need to keep records or comply with legal and regulatory requirements.
• Consent: where required, for example for certain cookies or marketing communications.

6. Who we share your information with

We may share your information with trusted third parties where necessary to operate our business and deliver our services, such as:

• Website hosting providers and technical service providers.
• Analytics providers.
• CRM, messaging, email, automation, or customer support platforms.
• Payment processors, invoicing platforms, and accountants.
• Cloud hosting or software providers used to deliver the managed service.
• Professional advisers where necessary.

We only share information where there is a valid reason to do so and where appropriate protections are in place.

7. International data transfers

Some of our service providers may process personal information outside the UK. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place.

8. How long we keep your information

We keep personal information only for as long as necessary for the purposes for which it was collected, including legal, accounting, tax, and service support requirements.

• Enquiry data: typically up to 12 months after the last meaningful contact, unless a longer period is needed.
• Customer and onboarding data: for the duration of the service relationship and a reasonable period afterwards.
• Financial records: as required by tax and accounting laws.
• Analytics and cookie data: according to the retention settings of the relevant tool.

9. Cookies and analytics

Our website may use cookies or similar technologies to improve site performance, understand visitor behaviour, and support marketing activities. Where required, we will ask for your consent before placing non-essential cookies.

10. Your rights

Depending on the circumstances, you may have the right to:

• Access your personal information.
• Ask us to correct inaccurate or incomplete information.
• Ask us to erase your information in certain situations.
• Ask us to restrict how we use your information.
• Object to processing based on legitimate interests.
• Ask for a copy of certain information in a portable format.
• Withdraw consent where we rely on consent.

11. How to contact us

If you have any questions about this Privacy Policy or want to exercise your rights, contact us at:

Email: contact@intefluxia.com
Website: https://www.intefluxia.com

12. Complaints

If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the issue. You also have the right to complain to the Information Commissioner’s Office (ICO) in the UK.

13. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always appear on this page with the updated date shown above.